Baby Its You Ltd Terms & Conditions for Services Provided

Payment

Baby It’s You accepts payment in cash, by credit card, debit card, cheque with banker’s guarantee card and/or postal order.

Cancellations

For appointments cancelled up to 7 days before the day of the appointment the deposit will be 100% refundable. For cancellations between 6 and 3 days before the appointment 50% of the deposit is refundable. If a cancellation is made 2 days or less before the appointment the deposit will be forfeited.

Deposits

If the customer books an appointment but does not pay a deposit to secure it, Baby It’s You reserves the right to sell the appointment to another customer at any time within 7 days prior to the appointment.

Quality of Results

The quality of the images and associated photographs of the ultrasound scan is dependent on the size and position of the baby, the volume of amniotic fluid and the amount of tissue (skin, muscle, etc) between the ultrasound probe and the foetus in the womb. A good image is almost always obtained but cannot be guaranteed.

Early Pregnancy Scans

Prior to the appointment, Baby It’s You will ask the customer her gestation or calculate it based on information provided, specifically the start date of the last menstrual period and the cycle length. Baby It’s You will take the information provided by the service user at face value and in good faith. If it transpires during the examination that the pregnancy is not at the stage indicated by the service user and in fact that she is presenting at a gestation under 7 weeks, the Company may not be able to provide the full service nor be able to achieve a successful determination of the status of the pregnancy. Please note, Baby It’s You does not offer free re-scans for service users who have an early pregnancy scan.

Sexing Scans

If for any reason Baby It’s You is not able to get pictures good enough to determine the sex of the baby during the session the Company will arrange another session free of charge. In these circumstances the balance of the standard fee of £30 will become payable only on successful completion of the re-scan. If it proves impossible to determine the sex after 16 weeks and after 2 attempts, Baby It’s You will refund 50%, that is £30.00 of the fee, for the failure to get a result. However, the £30.00 deposit will be retained to cover costs of providing the service. The full amount is payable if the sex is determined even if the images and associated photographs are disappointing.

3D/4D Scans

If for any reason Baby It’s You is not able to get satisfactory pictures during the first session the Company will offer/provide a free re-scan. In these circumstances the balance of the standard package price will become payable only on successful completion of the scan or, if payment in full has been received, 50% of the amount will be refunded. However, the £30.00 deposit will be retained to cover the costs of providing the service.

Comments, Feedback and Complaints

Baby It’s You welcome the feedback of service users and will always take all feedback seriously and in good faith. Service users are encouraged to provide feedback via e-mail to book@baby-its-you.co.uk or in hard copy via post. The Company will seek to respond within a maximum of 48 hours of receipt of any such communication.